Returns/Refunds

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed and it should be in original packaging. You’ll also need the receipt or proof of purchase. Failure to comply by this result on the goods beings returns to you and no refund will be provided.

To start a return, you can contact us at thebeddingstudionz@gmail.com . If your return is accepted, you are responsible for the associated costs to return the good back to us, The Bedding Studio NZ will not responsible for item not received if you attempt to send them via non registered mail. As well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.

You can always contact us for any return question at thebeddingstudionz@gmail.com.

Please Note - Any order that received with incorrect or incomplete address details provided, no responsibility will be taken as a result.

Damages 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Zip on pillow/Quilt covers pose a threat to your washer, dryer, zip can actually get caught on the drum in the washer and the best practice is to make sure the zippers are fully zipped before throwing them in to wash or dry and we recommend to hand wash them if possible. 

 

Color Return Policy 

We photograph most of our products in house and some by professionals photographers, and work very hard to make sure that images are colour correct. Unfortunately colours and intensity of colours can vary greatly from screen to screen and we cannot be held responsible for these variances. If the exact shade of a colour is important, please send us email on thebeddingstudionz@gmail.com and we will do our best to work through this with you, otherwise, if you are not happy with colour, this would be consistent with the Change of Mind Policy. 

 

 Change of mind policy

We do not accept the return of items under the change of mind returns policy in any circumstances.

Sale Items

Any Products on sale or clearance are not refundable or exchangeable.